A. A letter of complaint
P.O. Box 1294
Mascut,
Oman
October 3, 2002

SONY, Ashraf
P.O. Box ….
Manama,
Bahrain

Dear Sir / Madam,
I am writing to complain about a videocassette recorder (VCR) which I bought from your store in the SALE two weeks ago. I tried the sample VCR for flaws and checked how it worked. When I got to the cashier, however, the assistant got me a packed one, and assured me it was perfect.
I was very happy about buying the VCR; I switched on the power and played the cassette. Suddenly, the cassette got stuck. Added to that, I lost the cassette because it was torn inside the VCR.
As you will understand, I was extremely upset when this happened. Although I bought the VCR in the SALE, it cost a lot. Moreover, I only bought it from you because of your reputation for perfect quality. In fact, I have always recommended your store to friends in the past. I shall think twice before I do so again.
Here I enclose the VCR with this letter and look forward to receiving an apology and a full refund of the cost BD 200 or a replacement for the VCR.

I look forward to hearing from you,
Yours faithfully,